By Gordon Hull
Over a couple of posts (first, second), I’ve used a recent paper by Brett Frischmann and Paul Ohm on “governance seams” – basically, inefficiencies (sometimes deliberate) in sociotechnical systems that are moments for governance – to think about what I called “phenomenological seams,” which are corresponding disruptions in our experience of the world. I suggested that the combination of the two ideas could be usefully explored by way of Albert Borgmann’s criticism of the stereo as a way to listen to music, rather than direct instrumentation, against the background of Heidegger’s account of breakdowns in our phenomenological experience that occur when tools aren’t as expected.
Borgmann’s objections are notable because of how the stereo, as opposed to the instrument, recalibrates the seams that structure the boundaries of the home. This is obvious enough in retrospect, in a world with Spotify and wireless earbuds, but the connection shows a couple of things.
First, as Heidegger’s examples also indicate, there is a strong connection between technological governance and phenomenology. Frischmann and Ohm emphasize that governance seams can be there both to announce their own presence and to achieve transparency. This interruption makes transparent the phenomenological relations that govern a particular experience in the same way that a broken hammer does. For all that’s wrong with them, the GDPR-mandated cookie notices on websites try to change the experience of websites and nudge users to think about the amount of data they are surrendering. This example also shows the ways that phenomenological experience can limit the regulatory effect of seams: privacy is way too much work, and users are (as a result) cynical, confused, and disillusioned. But the cookie requirement establishes a new relation to the websites, precisely because the regulatory seam has phenomenological import.
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